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  Public Ticket #959344
VERSION UPDATE
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  •  2
    VAN HONG started the conversation

    I recently purchased the Unite Gallery plug-in for my website after using the free version for several months - version 1.7.29.

    Yesterday, I downloaded the update from Envato for version 1.7.38 b1. Some functions began to stop working, including the "DELETE" function on galleries. I tried to delete a gallery both from the gallery list and within the gallery itself.

    The solutions I attempted include:

    * Logging out of Wordpress admin and logging back in
    * Refreshing the Unite Gallery page
    * Deleting the widget for the non-displaying gallery, saving the page, and adding it back
    * Deactivating the plug-in and re-activating
    * Deleting the plug-in, and re-installing by uploading the zip file from Envato

    The only solution that has worked is to restore the previous functionality was to restore my backup - version 1.7.29.

    Other functionality changes include:

    * Gallery type "Tiles - Justified" not displaying in page (Tiles - Columns continued to work perfectly)
    * Getting "Ajax error" alerts
    * Gallery list page not displaying new gallery names after closing the gallery's setting page and returning to the gallery list (refreshing the page resolved this)

    I am using the Create theme by Themetrust, and WordPress 4.6.1.

    For now, I am fine using an older version. If there are any solutions you could provide so that the updated version will function on my site, I'd appreciate it very much. Thank you for any help you can offer!

  •   Max replied privately
  •   VAN HONG replied privately
  •   VAN HONG replied privately
  •   Max replied privately
  •  2
    VAN HONG replied

    Max,

    I re-installed the updated version again. (I had other issues with the Wordpress update in December, so I waited to resolve those before revisiting the Unite plug-in.)

    Lightboxes are now not loading. I have tried uninstalling and re-installing the plugin, doing the hard refresh (Ctrl + F5), and also creating a new gallery after the new plug-in installation. 

    This page has a new gallery I created *after* I re-installed: http://vanhong.com/soccer/newyorkredbulls/

    This page has an old gallery (from before the update) but updated with images after. http://vanhong.com/ballmaps/
    This page is a gallery created from before the update, with no new images added (at top). http://vanhong.com/a1a-2/

    (I don't know if version difference matters - I'm just trying to give you all information)

    Thanks for anything you can do to help!

    Best, Van

  •  2
    VAN HONG replied

    Max,

    When you review pages with the Unite Gallery plug-in to assess my issue, please disregard the URLs from my last post.

    I have given them new URLS in order to remove them from the live site, and you can review the version with gallery issues.

    This page has a new gallery I created *after* I re-installed: http://vanhong.com/maxnewyorkredbulls/

    This page has an old gallery (from before the update) but updated with images after. http://vanhong.com/maxballmaps/

    This page is a gallery created from before the update, with no new images added (at top). http://vanhong.com/a1a-2/

    Thank you.


  •   Max replied privately