I understand your concern on this and you can use some alternative plugins or you will have report the plugin issue as the plugin is having the issue:

PHP Fatal error: Uncaught Error: Call to undefined function create_function() in /home1/allenhes/public_html/wp-content/plugins/unite-gallery-lite/inc_php/framework/provider/functions_wordpress.class.php:244

Transcript Date:08/11/2025 

[19:14:31] Virtual Assistant: Thank you for contacting *Bluehost*. By continuing you agree to our privacy policy https://newfold.com/privacy-center

[19:14:35] Virtual Assistant: Do you require support with existing products or are you looking to renew/purchase services?

[19:14:56] Customer: Support for Existing Products

[19:14:57] Virtual Assistant: What is the product you need help with?

[19:15:28] Customer: My web site is not accessable

[19:15:28] Virtual Assistant: Sorry. To best assist you, please select one of the available options.

[19:15:43] Customer: Web Hosting

[19:15:44] Virtual Assistant: What service do you need help with?

[19:15:49] Customer: WordPress

[19:15:50] Virtual Assistant: Please select the option below that best describes what you need help with.

[19:16:00] Customer: 403/404/500 Error

[19:16:02] Virtual Assistant: I found this article that may help you; You can find more information here: https://www.bluehost.com/help/article/500-internal-server-error-help

[19:16:03] Virtual Assistant: Did that answer your question?

[19:17:01] Customer: No

[19:17:02] Virtual Assistant: May I please have your first and last name to provide to your agent?

[19:17:12] Customer: allen hessler

[19:17:14] Virtual Assistant: What is the domain name associated to the account you are contacting us about today? If you do not have a domain name type "pass".

[19:17:38] Customer: allenhessler.com

[19:17:39] Virtual Assistant: Thanks! For our team to quickly begin researching your request, please describe your issue in detail.

[19:21:34] Customer: When I try to access my site I get the message 404 error. The same thing happened last month. I don't understand why this keeps happening!

[19:21:35] Virtual Assistant: Would you like a copy of this chat transcript once your conversation with an agent is complete?

[19:21:38] Customer: Yes

[19:21:39] Virtual Assistant: I see your email address is [email protected] did you want to use that?

[19:21:46] Customer: Yes

[19:21:48] Virtual Assistant: Let me get you to someone who can help. Please note, once our agent has completed assisting you, we'd also like to invite you to complete a brief survey on your experience today.

[19:22:00] Agent: Thank you for contacting WordPress Dedicated Support Allen. My name is Varun, I'm looking forward to assisting you today.

[19:22:46] Customer: Yes hello . My site is not accessible and I get 404 error when I try.

[19:23:32] Customer: The same thing happened last month and I don't understand why it keeps happening

[19:23:33] Agent: I understand it is important for your website to be up and running. I'll definitely assist you with this.

[19:23:51] Agent: I'll need to put you on hold to work on your concern. Please respond every 2-3 minutes to look into this.

[19:23:59] Agent: Meanwhile, We will be documented the interaction and here is a case number , Please be active on chat so that I can help you. If there is any inactivity and chat gets closed, please get back to us and provide us with the a Id so that we can continue the interaction I-21978639

[19:24:41] Customer: is this a telephone number?

[19:25:14] Customer: can't we do it on chat?

[19:26:16] Agent: Thank you for the information. I am still here working on your issue, the above Id is the interaction is

[19:26:24] Agent: Please provdie me a minute more to fix your issue

[19:26:37] Customer: okay Varun

[19:27:44] Customer: You are still working on it

[19:29:37] Agent: I am still working on your concern and iI would need couple of minutes more.

[19:30:09] Customer: Okay I hope that you can tell me why this keeps happening

[19:33:31] Agent: Please provide me a couple of minutes more as I am still working on your issue.

[19:33:53] Customer: okay

[19:38:12] Customer: are you still there?

[19:38:46] Agent: Yes, I am still here, trying to fix the issue, please provdie me a minute more.

[19:39:13] Customer: take the time that you need

[19:42:20] Agent: Thank you for your patience. I could see that there are issues with the plugin, so I will have to disable them all and try, is that fine?

[19:42:41] Customer: yes do what you have to do.

[19:46:39] Agent: Thank you for the confirmation. Please provdie me a minute more

[19:46:51] Customer: okay

[19:48:32] Agent: Thank you for your patience. The site is back now, please chck

[19:49:07] Customer: yes it is back again.

[19:49:37] Customer: Why does this happen ..?

[19:50:13] Agent: yes, the issue was that the plugin was outdated so I had to update them all and fix the issue.

[19:50:22] Customer: It happened about a month ago

[19:51:05] Agent: Yes, you the plugins were outdated, you need to keep the plugins updatee don time,.

[19:51:17] Customer: THank you very much I hope that your update will last. Thank you for fixing it

[19:52:59] Agent: I am glad that I was able to fix the WordPress website issue by updating the plugins. I hope this helped make things easier for you. Your satisfaction is our priority, so please let me know if there is anything else I can assist you with today.

[19:53:09] Customer: There is a problem when I go to my galleries . the pictures don't show up

[19:54:09] Customer: please check that out . for example I want to see the picture in a gallery and there are no pictures

[19:54:50] Customer: this is a big problem

[19:55:16] Agent: I understand your concern on this and the gallery issue is due to the plugin: Unite Gallery Lite please contact the plugin vendor on this

[19:56:09] Customer: can't you contact them?

[19:57:16] Customer: This is not acceptable

[19:57:27] Agent: I understand your concern on this and we have no access to plugin vendor and you need to contact the plugin vendor on your end.

[19:57:46] Customer: how do I do that?

[19:59:29] Agent: here is their support link: https://theme.co/contact

[20:01:20] Agent: Just ensuring that we stay connected. I hope I didn’t lose you.

[20:01:39] Customer: okay I am still here

[20:01:43] Agent: Thank you for the confirmation.

[20:01:55] Agent: I am glad that I was able to fix your internal pages issues. I hope this helped make things easier for you. Your satisfaction is our priority, so please let me know if there is anything else I can assist you with today.

[20:02:04] Customer: it is themeco?

[20:03:11] Customer: well I am not satisfied until my site is running correctly

[20:03:54] Customer: who are these people at themeco?

[20:04:32] Agent: I understand your concer on this and the issue was that the plugins was not updated on time so the site was down and I updated the plugins and fixed the site issue and the plugin Unite Gallery Lite itself is having the issue and we have no acecss to fix the plugin on our end so you need to contact the plugin support for his: https://valiano.ticksy.com/submit/

[20:06:04] Customer: I don't like the links that you are giving me. I want Blue host to fix my problem

[20:07:24] Customer: I'm not happy

[20:09:50] Customer: okay I am going to try the second link that you gave me

[20:10:16] Customer: are you still there Varun?

[20:11:14] Agent: I understand your concern on this and you can use some alternative plugins or you will have report the plugin issue as the plugin is having the issue: PHP Fatal error: Uncaught Error: Call to undefined function create_function() in /home1/allenhes/public_html/wp-content/plugins/unite-gallery-lite/inc_php/framework/provider/functions_wordpress.class.php:244

[20:12:42] Customer: what is Valiano ? submit a ticket

[20:14:12] Agent: yes, there you need to submit the ticktet

[20:16:27] Agent: Just ensuring that we stay connected. I hope I didn’t lose you.

[20:16:41] Customer: I am still here

[20:17:56] Agent: Thank you for the confirmation.

[20:17:57] Agent: Is there anything else I could assist you with?

[20:18:03] Customer: for the ticket submission should I copy what you sent for the issue?

[20:18:20] Agent: Once the Tikcte is submited they will fix the plugin issue and then the site galary will work fine.

[20:18:26] Customer: PHP fatal error

[20:18:48] Customer: Okay I will try that thank you

[20:19:14] Agent: Yes, you can copy and paste that eror code and they will fix that plugin issue