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  Public Ticket #1430565
WP unable to install pro plugin -
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  • Katja started the conversation

    Hello, 

    Today I purchased the unlimited update for the unite galleriy but when I wanted to install the downloaded .zip file I get an WP error message that no VALID extension is found.

    WP error message in French:

    • Décompression de l’archive de l’extension…
    • Installation de l’extension…
    • L’archive n’a pas pu être installée. Aucune extension valide trouvée. (No valid extension found - however I downloaded the .zip file you sent with the payment)
    • L'installation de l'extension a échouée. ("échouée" means "failed" )

    Thank you for your assistance,

    Katja Rausch



  •   Max replied privately