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  Public Ticket #1249507
Image files can't be loaded
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Comments

  • Rafael Conejos started the conversation
    July 22, 2017 at 6:35am

    When I try to add images in the gallery I get the error:

    "Invalid backend response.
    Data is not JSON."

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  •  82
    Max replied
    August 7, 2017 at 12:12pm

    HI, just added some images to the gallery without any issues. please check it again, I use firefox browser for windows.

    https://www.screencast.com/t/yfJKkZxcdmuU


  • Rafael Conejos replied
    August 7, 2017 at 6:09pm

    Now it works!!! No more JSON reception errors

    Thanks

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  • Rafael Conejos replied
    June 18, 2018 at 8:37am

    Hi Max,

    Today it has started happening again "Invalid backend response. Data is not JSON."

    What should I do?


    Best regards,

    Rafa

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  • Rafael Conejos replied
    October 25, 2018 at 5:23pm

    Hi Max, problem solved!

    In the Prestashop /img folder there was an image file with an "ñ" character. Once I removed that file, the file selector is working again.

    Thanks for your valuable help!

  •   Max replied privately